1 7-Day Return & Claim Window
At CV Spares, we accept returns and exchanges for both defective and non-defective products within a 7-day window starting from the date the shipment is delivered to your address or received at your transport counter.
- Defective, Damaged, or Incompatible Dispatches: If an item arrives damaged in transit, contains manufacturing defects, or does not match the ordered OE part reference, you may request a free return, exchange, or complete refund within 7 days of delivery.
- Non-Defective Products & Customer Remorse: If you purchased an incorrect part specification, ordered surplus units, or changed your mind, you can initiate a return or exchange within 7 days of delivery, provided the item meets our condition criteria.
2 Eligibility for Replacement, Return, or Exchange
To qualify for a prompt replacement, return, or refund, products must satisfy the following return criteria:
- New Condition Only: Products must be in new, uninstalled, and unaltered condition, completely free from engine oil, grease marks, or bolt scratches.
- Original Packaging: Products must retain manufacturer tags, identification stickers, and original protective boxes or wrappings.
- Verification Evidence: Please provide your order/invoice number along with photos or video of the stamped part number and packaging.
3 Transit Damage Protocol
Commercial transport shipments are dispatched with reinforced industrial taping. Before accepting delivery at your local transport counter:
- Examine the outer packaging for crushing, punctures, or seal breakage.
- If damage is apparent, record a note on the transport delivery slip (Bilty / LR) before signing.
- Share photos of the package and transport slip with our dispatch desk on WhatsApp (+91 917572855505) or via email (sales@cvspares.in) within 24 to 48 hours for immediate claim handling.
4 Return Methods, Restocking Fees & Shipping Charges
We maintain straightforward, transparent terms for workshops, auto retailers, and commercial fleet owners across India:
- Return Methods: Returns are accepted in store at our Ahmedabad facility (CV Spares, Opp. Bharat Estate, Sarkhej-Bavla Road, Sarkhej, Ahmedabad - 382210, Gujarat) as well as by mail / road transport dispatch.
- Restocking Fees: There is no restocking fee (₹0.00 / No cost) on any approved return or exchange.
- Return Shipping Costs:
- Defective, Damaged, or Incorrect Items: Return shipping is 100% Free. CV Spares bears all return transportation costs.
- Non-Defective Items (Customer Remorse): The buyer covers the actual courier or road transport return charges.
5 Refund & Credit Processing Time
Once your returned item is received and inspected at our Ahmedabad warehouse:
- Approved replacements or exchanges are scheduled for immediate transport dispatch.
- Refunds are credited to your original payment method, UPI, or registered bank account via NEFT/RTGS within 7 business days.
- B2B trade partners may also select an immediate trade credit note against future spare part procurements.